Shipping & Delivery

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1. Processing

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Once we received your order, please allow 24-48 hours for processing (excluding Saturdays, Sundays, and National Holidays.) All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once it has been fulfilled. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once USPS has received the package and it is successfully processed through their system.

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2. Purchasing

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Keep in mind, we cannot guarantee we have the items in your shopping cart in stock. For this reason, if an item sells out, you will be contacted via phone or email about your missing item. 

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3. Shipping

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Please allow 5-7 business days for shipping. We ship all orders through USPS. To ensure your package arrives on time, please make sure your address is entered correctly and it includes all required and relevant information. Correct street numbers, abbreviations, buildings, and apartment numbers is very critical for ensuring timely deliveries. World Premiere Brand is not responsible for lost, stolen, incorrect address, or misplaces packages. Once it ends up at USPS we have no control over the package.

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*FAQ*

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1. "When will my order be shipped?"

 

Orders are packed and shipped Monday-Friday only.

Most orders are shipped within 5-7 business days, however during periods of high demand please allow up to 7-10 business days for your package to be processed and shipped. Orders placed on weekends and holidays, do not being processing until the next business day.

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2. "My order says delivered but I haven't received anything?"

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Once packages have left World Premiere Brand and gets to the USPS facility, we have no control over the package. In most cases, USPS has marked the package delivered before it has actually been delivered and customers receive their package later in the day or the next day. Please allow up to 1-2 to business days to be sure your package is not trying to be redelivered by USPS. World Premiere Brand is not responsible for lost, stolen, incorrect address, or misplaced packages.

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3. "I received a different item than the item I ordered. How can this be corrected?"

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If customers are shipped a different item, the incorrect item must be returned back to World Premiere Brand and we will send the correct item. Please be prepared to send a picture of the items for our records.

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4. "I just received my order and I would like to exchange the size, how do I do this?"

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Our exchange policy lasts 7 business days after the delivery date (excluding Saturdays, Sundays and Holidays). Returns/Exchanges are not processed until we receive the items back at World Premiere Brand and the items are in good condition. For a return exchange email, please email support@WorldPremiereBrand.com

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